Supra iBox & Key System

Supra Contact Information:
Emergency Update Code: 1-888-968-4032
Supra Key Support: 1-877-699-6787
Supra Key Website: http://www.supraekey.com/

Smartphones you can use as your lockbox key (PDF)

About the Supra iBox System

Why use an electronic iBox System from Supra?

  • Helps agents better serve their clients by giving them greater flexibility and control over access to listing keys.
  • Provides a reliable system for security during the real estate selling process.
  • Tracks buyer’s agent showings.
  • Works with any Supra key.
  • Allows three different access times to better fit your client’s schedule.

Key Options:

An eKEY is a networked key that allows you to open keyboxes and records each access. The eKEY software can be loaded directly into a compatible smartphone, and therefore gives you the benefit of an all-in-one tool (that means one less device to carry). With eKEY service, showing agents can send buyer feedback to listing agents after a showing. Listing agents can use their eKEY to program iBox features including setting access hours (separate hours can be designated for weekday, Saturday, or Sunday), changing shackle codes, and sending specific showing notes, listing highlights, and business card details to the iBox.

eKEY service is billed to members on a monthly basis from Supra. The monthly fee for an eKEY must be paid by automatic monthly debits on a checking account, credit or debit card (VISA, MasterCard, American Express, Discover and debit cards with the VISA/MC logo).

eKEYs must be issued in person at one of the following locations:

Haworth Office: Monday through Friday (9am to 5pm)
Lyndhurst Office: Monday through Wednesday (9am to 4pm)

eKEY Costs
Monthly service fee (billed on the 13th): $16.03 plus tax
One-time Activation fee: $50.00 plus tax


A displayKEY option is also available but not recommended. (This option does not allow for cooperation with other MLSs and will not be supported in the future.) If you would like information about a displayKEY, please contact NJMLS Technical Support.

How to Purchase a Supra iBox

Supra iBoxes are assigned to the Designated Realtor of Member Offices and can be purchased with a Broker’s check or can be billed to the Broker Office with written authorization. To authorize agents to purchase Supra iBoxes, or to change/obtain Shackle Codes, the Designated Realtor/Broker Manger should complete and return a signed Keybox Authorization Form to the NJMLS.

iBoxes are $106.00 each (including tax) and can purchased in person at one of the following locations:

Haworth Office: Monday through Friday (9am to 5pm)
Lyndhurst Office: Monday through Wednesday (9am to 4pm)

Additional Supra Information

User Manuals
Software Downloads